MyOwnTuxedo.com Return & Exchange Policy

If for any reason you determine that the merchandise you ordered doesn't work for you, whether it be because of the size, fit, style, color, etc., we're more than happy to accommodate a return or exchange for you.  As part of our satisfaction guarantee, we have waved all restocking fees associated with returns or exchanges.

In order to begin your return or exchange, please email us at [email protected].

Please include your name, order number (if available), and a description of the issue and merchandise needing to be returned or exchanged.  Our Return/Exchange policy is as follows:

Domestic and Canadian Orders:

New merchandise
- We accept both returns and exchanges if we are contacted within 30 days from the original purchase date.  After 30 days, no credits/refunds will be issued.
- Refunds/Credit will not be issued on any merchandise that has had the tags removed or shows signs of wear.
- We do not issue credit for shipping unless the error is ours.

Previously Owned Merchandise
- We are happy to facilitate an exchange for any merchandise of comparable value if we are contacted within 30 days of the original purchase date.  After 30 days, no credits/refunds will be issued.
- We do not accept returns on previously owned merchandise.
- We do not issue credit for shipping unless the error is ours.

Minor Outlying US Islands, and specific Caribbean Island Orders:

-For Previously Owned merchandise, we do not offer returns or exchanges, so make sure you order carefully!  We're happy to help, just email us at [email protected].

-For New merchandise we are happy to accept a return provided all criteria are met.
-We must receive your RA Request within 30 days of placing the order. After 30 days, no credit/refund will be given.
-Refunds/Credit will not be issued on any merchandise that has had the tags removed or shows signs of wear.
-We do not issue credit for shipping unless the error is ours. Return shipping is also the purchasers responsibility.

If you are interested in pursuing an exchange, please fill out the form below. We will contact you shortly with your RA number.

MyOwnTuxedo.com Shipping Info

MyOwnTuxedo.com ships directly to:

United States
Canada
US Virgin Islands
Puerto Rico
Bermuda
Cayman Islands
Jamaica
Costa Rica
Guam
Samoa
Marshall Islands!

*You can see the shipping rates below.  Unfortunately at this time, we are only able to accommodate shipping orders to the countries listed above.

How much is shipping?

Shipping is a flat fee based on shipping a standard box to a domestic address. If shipping to Canada, the shipping price does not include any taxes, fees or duties that may be charged by the postal service at the time of delivery.

Domestic Shipping:

*When selecting the $9.00 USPS Budget shipping, the items will come in a small box or bag, and may require ironing before wearing.

Canadian, Minor Outlying US Islands, and specific Caribbean Island Orders:

 *Below rates do not include any additional taxes, fees or duties charged by the postal service at the time of delivery.

What carriers do you use?

We currently use UPS and FedEx for domestic and international shipments, but also use USPS occasionally for international shipping.

How many days away (UPS Ground) am I?

Where is MyOwnTuxedo.com located?

MyOwnTuxedo.com is located in Little Rock, Arkansas.